Terms & Conditions
Estimated Shipping Time:
All products are shipped within 1-3 business days after order received.
For guzheng instruments and stands, we ship via FedEx or UPS. It normally takes 2-3 days for delivery to West Coast, and 5-7 days to East Coast. For textbooks and CD materials, we ship via USPS. The delivery time is estimated to be 2-8 days. Please contact us for express shipping.
For international orders, we ship guzhengs and stands via FedEx. The delivery times is 5-7 days. For CD/Textbook/DVDs we ship via USPS air mail. The delivery times vary from 7-14 days. Please contact us in advance if you need express service.
Returns and Exchanges:
We offer excellent quality products with great price. We guarantee all our products are shipped out in perfect condition. If for some reason, buyer is not satisfied with our instrument, please contact us within 7 days for return or exchange. We'll process your return after we received the products back. A 15% restocking fee will be charged for refund. There is no refund on shipping charge.
Claims against Damages and Loss:
Our products are shipped with full insurance against damage and loss. If there is any damages or loss occurred, we kindly ask you to report the damages or loss to the shipping carrier, and we will be responsible for dealing with shipping carrier for insurance claim on instruments and all purchased materials. A replacement will be sent immediately after we received the damaged products back. If a replacement is not available, we will issue you a full refund.
We accept online order, phone order and walk-in customers. We only accept orders with confirmed address. If you wish us to send the products to a different address, please include your confirmed address as well.
Thank you for shopping with Sound of China Guzheng Music.